Position Summary: Performs make-ready and apartment turnover work to ensure vacant apartment homes are clean, safe, functional, and prepared to meet Company standards before new resident move-ins. Completes punch-list repairs, interior touch-ups, fixture and hardware replacement, basic maintenance, cleaning support, and final readiness checks while maintaining curb appeal and supporting the on-site service team. 

Key Responsibilities: 

• Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics. 

• Passion & Innovation: Deeply understanding issues and opportunities and demonstrate relentless focus on solving them through innovative solutions. 

• Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture. 

• Project Management: Create and maintain clear and sequenced plans to successfully launch projects. 

• Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes. 

• Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry-related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities. 

Essential Duties and Responsibilities: 

• Maintains predictable attendance and punctuality and performs the physical requirements of the position in accordance with Gallery Residential policies and expectations. 

• Provides respectful customer service when interacting with residents, prospects, vendors, and team members and protects resident belongings and property while working in apartment homes. 

• Complies with Company safety and risk-management policies, required training, OSHA-related requirements, and applicable laws; promptly reports accidents, incidents, hazards, and unsafe conditions. 

• Uses materials and supplies responsibly, follows manufacturer instructions for tools and equipment, and supports cost-control efforts by minimizing waste and preventing damage. 

• Assists with grounds, common areas, amenities, trash removal, pressure washing, light cleaning, and other property upkeep when needed to support overall community appearance. 

• Completes assigned documentation and updates work-order or property-management systems accurately and promptly so vacancy status and completed work can be tracked. 

• Keeps tools, equipment, supplies, shop areas, and vacant units organized and secure; tracks materials used and communicates supply or inventory needs to the Service Director. 

• Identifies maintenance conditions involving plumbing, electrical, HVAC, appliances, flooring, carpentry, life-safety systems, pest control, or other specialized work and promptly refers work outside the position’s training or authorization to the Service Director or appropriate vendor. 

• Assists with cleaning and detailing vacant apartment homes as needed, including removing debris and ensuring kitchens, bathrooms, closets, floors, patios/balconies, and other areas are ready for final inspection. 

• Completes interior touch-up work that may include patching minor drywall damage, painting and touch-up painting, caulking, and other finish work needed to restore the apartment home to Company standards. 

• Performs basic apartment turnover repairs and replacements, including items such as door hardware, cabinet hardware, blinds, screens, caulking, light bulbs and fixtures, smoke/CO detector batteries, air filters, toilet seats, and other minor components within training and authorization. 

• Performs pre-turn and final inspections of vacant apartment homes and completes assigned punch-list items; promptly communicates additional repair needs, damages, or conditions requiring supervisor or vendor attention. 

• Completes the make-ready process for vacant apartment homes within established property timelines so homes are prepared for leasing and new resident move-ins. 

Work Hours (may vary by state or location): 

This position is scheduled for 40 hours in a regular work week. Hours of operation vary by site. The Make Ready Technician must be able to work a flexible schedule based on community turnover needs, which may include occasional evenings, weekends, or holidays, and must be able to perform the essential job functions unaccompanied. 

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience: 

Previous maintenance, make-ready, apartment turnover, construction, painting, housekeeping, or related hands-on experience is preferred. Demonstrated ability to safely use and maintain hand tools, power tools, ladders, moving aids, mechanical equipment, and measuring devices appropriate to assigned duties. High school diploma or GED is preferred. 

Language Ability: 

Demonstrated ability to read, write, and communicate effectively with residents, team members, vendors, and supervisors; understand work orders, safety information, product labels, and written instructions; and document completed work accurately. 

Math Ability: 

Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to complete basic maintenance duties. 

Reasoning Ability: 

Demonstrated ability to apply principles of logical thinking to define and correct problems. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

Computer Skills: 

Basic ability to use email, internet-based applications, and property-management or work-order systems to receive assignments and document completed work. Property management system experience is preferred. 
 

Certificates and Licenses: 

Current valid driver’s license is required when driving is an essential function of the assigned community. Any licenses or certifications required by applicable State or Local jurisdictions for assigned duties must be maintained. EPA refrigerant certification is preferred when the position is assigned HVAC-related work and is not required for duties that do not involve regulated refrigerant handling. 

Supervisory Responsibilities: 

This job has no supervisory responsibilities. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Incumbents work both inside and outside apartment buildings and in all areas of the property, including vacant apartment homes, maintenance areas, grounds, and amenities. Make Ready Technicians have frequent exposure to outside elements where temperature, weather, odors, dust, cleaning products, paint, and landscape conditions may be unpleasant or hazardous. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is regularly required to stand; walk; reach with hands and arms, climb, stoop, and squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs to multiple levels daily.  

Make Ready Technicians must be able to push, pull, lift, carry, or maneuver weights of up to fifty (50) pounds independently and one hundred and fifty (150) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Routine, travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.